Privacy Policy

Meddialer ("we", "us") respects your privacy. This policy explains what we collect and how we handle it. We follow UAE data protection principles and only collect what we need to run the directory.

1. Information we collect

For patients: basic details you submit through contact or enquiry forms (name, email, phone) and anonymous usage analytics. We do not collect patient medical information. For doctors: the professional and clinic details you provide when creating a listing, including your DHA licence number for verification.

2. How we use it

• To operate and improve the directory and search experience.
• To verify doctor licences and manage listings.
• To respond to your enquiries and provide support.
• To measure aggregate engagement, such as how often a connect button is clicked.

3. Sharing

We do not sell your personal data. When you use a "Request Consultation" action, you are taken to the clinic's own channel; anything you share there is governed by their privacy practices. We may share data with service providers who help us run the platform, under appropriate safeguards.

4. Cookies

We use cookies and similar technologies for essential functionality and analytics. You can control cookies through your browser settings.

5. Your rights

You may request access to, correction of, or deletion of your personal data, subject to legal requirements. To make a request, contact us using the details below.

6. Contact

Questions about this policy? Email privacy@meddial.ae or visit our contact page.